Carrier Pre Selection | NGN Numbers | Resellers

Carrier Pre Selection

How do I know which tariff I qualify for?
Do I need to sign a contract?
How long does it take to change over?
Will I receive the same level of service for faults as I currently receive with BT?

How do I know which tariff I qualify for?

This will depend on your current monthly call spend. For example if your combined telephone bill is £1500.00 per month you will be placed on our Business Gold Tariff. (Please see tariff table)

Do I need to sign a contract?

No contract is signed; once you agree to change over to our CPS service all you need to do is to fax us copies of your current BT bills and billing address, along with a completed direct debit form and company registration number and contact details.

How long does it take to change over?

Approximately 7-10 working days from the time BT has authorised the change.

Will I receive the same level of service for faults as what I currently receive with BT?

Yes, your transfer from BT to ourselves will be a like for like transfer so for example if BT currently offer you 4 working hours to correct a fault on your number then the same will apply with us.

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NGN Numbers

How do I know which category my number falls into? i.e. Bronze, Silver or Gold?
Can I have faxmail and voicemail on the same NGN number?
How does faxmail work?
How and when do I receive the revenue from incoming calls?
Do I have to place my order online?

How do I know which category my number falls into? i.e. Bronze, Silver or Gold?

Bronze numbers are any number that ends with any number that's not consecutive, doubles, trebles or 4 numbers the same. Also, runs such as 1234 or 2468 are excluded. For example, 4937 would be accepted as a bronze number

Silver numbers are any number with a double except where the double contains any number that is in the prefix. EG 009 2299 would be excluded but 009 2288 would be fine.

Gold are anything else. For example, 009 4444 or 009 0099 or 575 7575 or 345 6789

Can I have fax to email and voicemail on the same NGN number?

No, if an NGN number is purchased as a voice service, a second number needs to be purchased for fax to email as the first number will be diverted to a landline number and then to an email address for voicemail, where as fax to email is only directed to an email address.

How does fax to email work?

Once you have purchased an NGN number for fax to email, this number is then diverted to your chosen email address and you will then receive faxes as .tiff attachments. Your clients will always be able to get through on a fax to email service and this will leave your current fax line free for you to send out going faxes.

How and when do I receive the revenue from incoming calls?

Depending on which range of NGN numbers you purchase i.e. 0845, 0870 or 0871 will depend on the amount of revenue you receive per minute. This is calculated on a monthly basis and once your account has earned £50 for incoming calls we will send you a cheque.

 Do I have to place my order online?

No, you can either place your order online via our online ordering system, otherwise you can call 0845 009 0099 and speak to a member of our staff who will be happy to assist you.

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Resellers

What exactly is your White Label Web Site?
Can I change the content or colour scheme of the site?
How do I sign up?
I have a problem loging in with my Username and Password, what can I do?

What exactly is your White Label Web Site?

The White Label Web Site is our most popular reseller option. Should you decided to sign up, you will get a fully customisable NGN Number sales front end. Everything on the site, including rates, are customisable via the admininstration panel.

Can I change the content or colour scheme of the site?

Yes. If you wish to make any changes to the content or to the design, simply send an e-mail to our technician (allan@businesscommunications.co.uk) requesting the changes and they will be made within two working hours.

How do I sign up?

You can either contact us via e-mail (sales@businesscommunications.co.uk) or call us (0845 009 0099). Which ever method you choose, we guarantee that your site will be up and running within 4 working hours.

I have a problem loging in with my Username and Password, what can I do?

This problem usually occurs when you set up your own domain name to point to your White Label Web Site. Should you encounter this problem, you should simply use your businesscommuncations.co.uk domain name to login to the site rather than your own domain. Should you still encounter a problem, contact our technician (allan@businesscommunications.co.uk) who will talk you through resolving the problem.

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